Took to writing a review as I had read negative reviews which worried me but was hoping I’d be one of those customers that have left a rave review. I ordered the 8 seater Cheltenham set with fire pit. I am overjoyed with the quality of the product. Delivery actually took place some weeks after the estimated delivery date but we hardly had the weather to use the set in early spring so I wasn’t affected by that. Customer service via email and phone in the interim was courteous and friendly. Once I took delivery, and on assembly, we realised that the fire pit cover was missing, which again, once I notified customer service - arrived via tracked Royal Mail delivery a couple of days later. Great quality, thick cushions arrive vacuum packed. I wouldn’t hesitate to recommend Rattan Hut.
The quality of this furniture is top notch, the packing it arrived in was superb too and that ensured not a single item had so much of a scratch on it. All in all we are over the moon with our new garden set and can’t wait for warm weather to truly use it!
I purchased the Cheltenham set as a surprise for my wife and she is over the moon with the quality of the set, from the frame of the set to the cushions of the set. Definitely recommend.
We recently got our decking done and came across the hygge on Facebook. We are so far very impressed with all the features of the pergola.
We received our 2 seater sofa and 2 chairs and table. They are excellent. The company were very helpful and efficient. 👏👍
We bought our 9 seater set which arrived on Saturday afternoon.
Highly recommend these guys, very good communication all round.
9 seater set is gorgeous the cushions are 10 cm thick very comfortable. The black tempered glass on the table is stunning.
I would highly recommend this company as nothing is to much trouble. Thank you for a fantastic service.
Kind Regards
Julie
Exceptional throughout. Delivery guys were fab. Kept me informed all the way through and the egg chair is beautiful. strongly recommend
I love this set, I literally use the Cheltenham every single evening. The cushions are still the same thickness and still comfortable after all the constant use.
I ordered the pergola for our holiday home and it’s been the perfect place for hosting our family get togethers. The blinds are the cherry on top as they don’t flap around when it’s windy.
Excellent customer service from start to finish, especially from Daniel. They were very patient when I spent hours choosing my furniture and extremely helpful on the phone.
Overall I am very impressed with the hygge pergola. It’s been a few weeks now and all I can say is wow. The mood lighting is a great feature to have on those late evenings. The build quality in general is very good and I have not experienced any leaks from the roof.
I had previously purchased furniture from a different furniture store and the quality was okay, but after a few weeks, the quality was not there. To replace my garden furniture, I purchased the Cheltenham set with a firepit. The furniture arrived as promised and I can't be any happier. I get compliments all the time and the firepit is the showstopper.
From ordering to delivery we were very happy with the service we received. The 9 seater set we ordered is lovely. We were kept informed all the way through. The delivery men were polite and efficient.
Quick delivery. Our order was delivered less than the 7 working days promised on the website. We got an email from the couriers the day before notifying us of our delivery time slot. Happy with our purchase. The cushions are very thick and comfy as described!
The set arrived on time and the packaging was amazing, all the cushions were protected and there was no damage. My husband assembled the furniture and all I can say is, wow. The set adds a perfect touch and elevates the garden. I would definitely recommend the Cheltenham set.
Great customer service, spoke to Michael over the phone before purchasing a pergola. He was very polite and helpful. The pergola arrived on time with no issues.
Polite, professional and knowledgeable staff. We are happy with our purchase and would recommend Rattan Hut. Thanks once again Rattan Hut!
Extremely happy with my sofa set with a firepit. The customer support guys were very helpful and knowledgeable. From start to finish, rattan hut has been amazing throughout.
I absolutely love my pergola especially the retractable windproof blinds and adjustable roof. Brilliant quality overall. Super chuffed
Ordered on Sunday, delivered on Wednesday to Oxford. Couldn't be any happier. Well worth the money. Thanks Rattan Hut.
Absolute show stopper! The Cheltenham set has completely transformed our garden. Cannot be any happier with the quality. Definitely recommend.
Purchased a swing chair for a birthday present and was happy with the service provided.
Brilliant product, delivered within 7 days as described. Replied to my emails very promptly and answered all my questions. Delivery people were good and very helpful. Excellent service and would recommend it!
Was struggling to find a set for our newly done garden until we finally came across the Cheltenham set. Comes very well packed and feels very premium. Love the modern sleek design.