All of the garden furniture is covered by our 12 months manufacturer’s warranty. The warranty starts from the date of delivery and is automatically activated once you receive your garden furniture.
Please ensure to keep your proof of purchase as it is needed to process any claims. Our warranty covers the furniture’s structural components (such as frames and support brackets), as well as any issues that develop due to a manufacturing fault.
The warranty will not not apply if the items become defective due to improper use such as accidental damage, neglect, incorrect assembly or general wear and tear. Neither does it cover damage that occurs due to adverse weather conditions, including strong winds.
Cushion covers, cushion fillings, and glass are not covered by our warranty (see below for further information).
Our guarantee is only applicable for the person who purchased the products in the first place and it is not transferable or valid outside of the United Kingdom.
If you experience any issues with the item(s) that you have purchased from us, please contact our friendly customer support team via email, livechat or by calling the office.
Rattan Hut reserves the right to refuse any claim that we believe is not as a result of a manufacturing defect once reviewed. Accepted claims will result in the item/piece being repaired, replaced, or exchanged, as appropriate.
We recommend bringing your outdoor furniture cushions inside during adverse weather.
The rain covers we provide are designed to protect garden furniture. However, we still advise to store the cushions indoors during adverse weather conditions even when a cover is used.
Please note that if you do not follow these guidelines, your guarantee will not cover any damage to the cushions (including mould).